Setup Guide

Set up and configure Intercom v2 as a destination in RudderStack.

  •   2 minute read  

This guide will help you set up Intercom v2 as a destination in the RudderStack dashboard. It also lists the configuration settings required to correctly send data from the supported sources to Intercom v2.

Connection compatibility

Destination info
  • Status: Beta
  • Supported sources: Android, iOS , Web, Unity, AMP , Cloud, React Native , Flutter, Cordova
  • Refer to it as INTERCOM_V2 in the Integrations object.

Connection modes
SourceCloud modeDevice modeHybrid mode
AMPsupportednot supportednot supported
Androidsupportednot supportednot supported
Cloudsupportednot supportednot supported
Cordovasupportednot supportednot supported
Fluttersupportednot supportednot supported
iOSsupportednot supportednot supported
React Nativesupportednot supportednot supported
Unitysupportednot supportednot supported
Websupportednot supportednot supported
Supported message types
SourceIdentifyPageTrackScreenGroupAlias
Cloud mode
Supported sourcessupportednot supportedsupportednot supportedsupportednot supported

Setup

In your RudderStack dashboard, add a source. Then, from the list of destinations, select Intercom v2.

Connection settings

SettingDescription
NameAssign a name to uniquely identify the destination in RudderStack.
oAuth settingsClick Create Account > Connect with Intercom v2 and give RudderStack the required permissions to access your Intercom account.
API serverSelect your Intercom workspace server.

By default, RudderStack sets it to Standard (US) and provides two other options - EU (Europe) and AU (Australia).

Configuration settings

Configure the below settings to receive your data correctly in Intercom.

SettingDescription
Send anonymous ID as secondary user IDToggle on this setting to send anonymous ID as the secondary user ID.

Note: This setting is applicable only for Event Stream connections.
Consent management providerConfigure the consent management settings for the specified source by choosing the Consent management provider from the dropdown and entering the relevant consent category IDs. See Consent Management in RudderStack for more information on this feature.

Next steps

Questions? Contact us by email or on Slack