PagerDuty Source

Ingest your event data from PagerDuty into RudderStack.

  •   3 minute read  

PagerDuty is a SaaS platform that helps you prevent and resolve business-impacting incidents, thereby improving the customer experience.

This guide will help you set up PagerDuty as a source in RudderStack.

Getting started

Follow these steps to set up your PagerDuty source in the RudderStack dashboard:

  1. Go to your RudderStack dashboard and click Add Source. From the list of Event Streams sources, select PagerDuty.
  2. Assign a name to your source and click Continue.
  3. Your PagerDuty source is now configured. Note the Webhook URL in the Settings tab:
PagerDuty source webhook URL
  1. Log in to your PagerDuty account.
  2. Go to Integrations > Generic Webhooks (v3) and click New Webhook.
  3. Enter the webhook URL obtained in Step 3, and other required details:
PagerDuty source webhook URL
  1. Finally, click Add Webhook.

Event transformation

RudderStack ingests all events mentioned in the PagerDuty documentation after converting them into the RudderStack event format. It also maps the following properties from the PagerDuty event payload to the RudderStack properties:

PagerDuty propertyRudderStack property
event_typeevent
idmessageId
occurred_atOriginalTimeStamp
resource_typeproperties.resourceType
dataproperties.data
clientproperties.client
agentcontext.traits
userIdagent.id

How RudderStack creates the event payload

This section details how RudderStack receives the data from PagerDuty source and creates the resulting payload.

A sample payload sent by PagerDuty is shown below:

{
  "event": {
    "id": "01DEN0V2VIFEN5871PQGX72URP",
    "event_type": "incident.triggered",
    "resource_type": "incident",
    "occurred_at": "2022-12-07T10:56:52.337Z",
    "agent": {
      "html_url": "https://rudderlabs-com.pagerduty.com/users/PXZZD2E",
      "id": "PXZZD2E",
      "self": "https://api.pagerduty.com/users/PXZZD2E",
      "summary": "mihir patel",
      "type": "user_reference"
    },
    "client": {
      "name": "Monitoring Service",
      "url": "https://monitoring.service.com"
    },
    "data": {
      "id": "Q3S7IX2U5KTCOY",
      "type": "incident",
      "self": "https://api.pagerduty.com/incidents/Q3S7IX2U5KTCOY",
      "html_url": "https://rudderlabs-com.pagerduty.com/incidents/Q3S7IX2U5KTCOY",
      "number": 2,
      "status": "triggered",
      "incident_key": "faaecfc0aca04b6ea07154188b5d3c6c",
      "created_at": "2022-12-07T10:56:52Z",
      "title": "Server Crashed",
      "service": {
        "html_url": "https://rudderlabs-com.pagerduty.com/services/PAJBUTT",
        "id": "PAJBUTT",
        "self": "https://api.pagerduty.com/services/PAJBUTT",
        "summary": "Database",
        "type": "service_reference"
      },
      "assignees": [{
        "html_url": "https://rudderlabs-com.pagerduty.com/users/PXZZD2E",
        "id": "PXZZD2E",
        "self": "https://api.pagerduty.com/users/PXZZD2E",
        "summary": "mihir patel",
        "type": "user_reference"
      }],
      "escalation_policy": {
        "html_url": "https://rudderlabs-com.pagerduty.com/escalation_policies/PB7HKU4",
        "id": "PB7HKU4",
        "self": "https://api.pagerduty.com/escalation_policies/PB7HKU4",
        "summary": "Default",
        "type": "escalation_policy_reference"
      },
      "teams": [],
      "priority": {
        "html_url": "https://rudderlabs-com.pagerduty.com/account/incident_priorities",
        "id": "PPMNDVQ",
        "self": "https://api.pagerduty.com/priorities/PPMNDVQ",
        "summary": "P1",
        "type": "priority_reference"
      },
      "urgency": "high",
      "conference_bridge": null,
      "resolve_reason": null
    }
  }
}

RudderStack transforms the above payload into the following track payload:

{
  "type": "track",
  "event": "Incident Triggered",
  "userId": "PXZZD2E",
  "context": {
    "traits": {
      "id": "PXZZD2E",
      "self": "https://api.pagerduty.com/users/PXZZD2E",
      "type": "user_reference",
      "summary": "mihir patel",
      "html_url": "https://rudderlabs-com.pagerduty.com/users/PXZZD2E"
    },
    "library": {
      "name": "unknown",
      "version": "unknown"
    },
    "integration": {
      "name": "PagerDuty"
    }
  },
  "rudderId": "a44e6807-d09c-4613-93f8-83ccd8b55901",
  "messageId": "01DEN0V2VIFEN5871PQGX72URP",
  "properties": {
    "data": {
      "id": "Q3S7IX2U5KTCOY",
      "self": "https://api.pagerduty.com/incidents/Q3S7IX2U5KTCOY",
      "type": "incident",
      "teams": [],
      "title": "Server Crashed",
      "number": 2,
      "status": "triggered",
      "service": {
        "id": "PAJBUTT",
        "self": "https://api.pagerduty.com/services/PAJBUTT",
        "type": "service_reference",
        "summary": "Database",
        "html_url": "https://rudderlabs-com.pagerduty.com/services/PAJBUTT"
      },
      "urgency": "high",
      "html_url": "https://rudderlabs-com.pagerduty.com/incidents/Q3S7IX2U5KTCOY",
      "priority": {
        "id": "PPMNDVQ",
        "self": "https://api.pagerduty.com/priorities/PPMNDVQ",
        "type": "priority_reference",
        "summary": "P1",
        "html_url": "https://rudderlabs-com.pagerduty.com/account/incident_priorities"
      },
      "assignees": [{
        "id": "PXZZD2E",
        "self": "https://api.pagerduty.com/users/PXZZD2E",
        "type": "user_reference",
        "summary": "mihir patel",
        "html_url": "https://rudderlabs-com.pagerduty.com/users/PXZZD2E"
      }],
      "created_at": "2022-12-07T10:56:52Z",
      "incident_key": "faaecfc0aca04b6ea07154188b5d3c6c",
      "resolve_reason": null,
      "conference_bridge": null,
      "escalation_policy": {
        "id": "PB7HKU4",
        "self": "https://api.pagerduty.com/escalation_policies/PB7HKU4",
        "type": "escalation_policy_reference",
        "summary": "Default",
        "html_url": "https://rudderlabs-com.pagerduty.com/escalation_policies/PB7HKU4"
      }
    },
    "client": {
      "url": "https://monitoring.service.com",
      "name": "Monitoring Service"
    },
    "resourceType": "incident"
  },
  "integrations": {
    "PagerDuty": false
  },
  "originalTimestamp": "2022-12-07T10:56:52.000Z"
}

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