SatisMeter Source

Ingest your event data from SatisMeter into RudderStack.

3 minute read

SatisMeter is a customer feedback collection tool. It helps you derive real-time insights on customer satisfaction and monitor your product’s performance.

This guide will help you set up SatisMeter as a source in RudderStack.

Get started

Go to your RudderStack dashboard and click Add Source. From the list of Event Streams sources, select SatisMeter.
Assign a name to your source and click Continue.
Your SatisMeter source is now configured. Go to the Settings tab of the source and note the Webhook URL:

Log in to your SatisMeter account.
From the left sidebar, go to Settings > Integrations > Webhooks and enter the webhook URL:

Refer to the SatisMeter documentation for more information on configuring webhooks.

Click Save Changes.

Event transformation

RudderStack ingests the SatisMeter events after converting them into the RudderStack event format. It also maps the following properties from the SatisMeter event payload to the RudderStack properties:

SatisMeter property	RudderStack property
`traits`	`context.traits`
`response.user.userId`	`userId`
`response.user.id`	`anonymousId`
`response.answers`	`properties.answers`
`response.pending`	`properties.surveyPending`
`response.dismissed`	`properties.surveyDismissed`
`response.created`	`properties.receivedAt`
`campaign`	`context.campaign`
`event`	`survey${event}`
`response.category`	`properties.category`
`response.location`	`context.location`
`response.user.deleted`	`context.traits.userDeleted`
`response.user.groups`	`traits.groups`
`response.device`	`context.device`
`response.language`	`context.locale`
`response.referrer`	`context.page.referrer`

How RudderStack creates the event payload

This section details how RudderStack receives the data from SatisMeter source and creates the resulting payload.

A sample payload sent by SatisMeter is shown below:

{
  "response": {
    "id": "63767499ca6fb1b7c988d5bb",
    "created": "2022-11-17T17:51:21.764Z",
    "rating": 5,
    "feedback": "Many things to improve",
    "dismissed": false,
    "pending": false,
    "answers": [{
      "label": "How likely are you to recommend us to your friends and colleagues?",
      "id": "7ddb22b0-64a8-11ed-a4c7-b3bed73771cd",
      "value": 5,
      "name": "SM_rating",
      "type": "scale",
      "metric": "nps"
    }],
    "category": "detractor",
    "score": -100,
    "user": {
      "id": "63766fbb7ac7b72676145338",
      "name": "Alex Keener",
      "email": "alex@example.com",
      "userId": "No response",
      "deleted": false,
      "groups": {
        "group1": "groupId"
      },
      "traits": {
        "createdAt": "2022-10-15T05:41:06.016Z",
        "custom": {
          "key1": "v1",
          "key2": "V2"
        },
        "email": "alex@example.com",
        "name": "Alex Keener"
      }
    },
    "device": {
      "os": "macOS",
      "type": "desktop"
    },
    "location": {
      "country": "IN",
      "countryName": "India",
      "region": "",
      "city": "",
      "short": "India",
      "long": "India"
    },
    "referrer": "http://127.0.0.1:5500/testSm.html",
    "method": "In-app",
    "language": "en",
    "project": "6372247a764986ebee62bf66",
    "campaign": "6373271b764986ebee62bfca"
  },
  "traits": {
    "createdAt": "2022-10-15T05:41:06.016Z",
    "custom": {
      "key1": "v1",
      "key2": "V2"
    },
    "email": "alex@example.com",
    "name": "Alex Keener"
  },
  "campaign": {
    "id": "6373271b764986ebee62bfca",
    "name": "NPS Survey"
  },
  "event": "completed"
}

RudderStack transforms the above payload into the following track payload:

{
  "event": "Survey completed",
  "anonymousId": "63766fbb7ac7b72676145338",
  "context": {
    "library": {
      "name": "unknown",
      "version": "unknown"
    },
    "traits": {
      "createdAt": "2022-10-15T05:41:06.016Z",
      "custom": {
        "key1": "v1",
        "key2": "V2"
      },
      "email": "alex@example.com",
      "name": "Alex Keener"
      "userDeleted": false
    },
    "locale": "en",
    "campaign": {
      "id": "6373271b764986ebee62bfca",
      "name": "NPS Survey"
    },
    "integration": {
      "name": "SATISMETER"
    },
    "location": {
      "country": "IN",
      "countryName": "India",
      "short": "India",
      "long": "India"
    },
    "device": {
      "os": "macOS",
      "type": "desktop"
    },
    "page": {
      "referrer": "http://127.0.0.1:5500/testSm.html"
    }
  },
  "integrations": {
    "SATISMETER": false
  },
  "type": "track",
  "traits": {
    "groups": {
      "group1": "groupId"
    }
  },
  "userId": "No response",
  "properties": {
    "category": "detractor",
    "answers": [{
        "label": "How likely are you to recommend us to your friends and colleagues?",
        "id": "7ddb22b0-64a8-11ed-a4c7-b3bed73771cd",
        "value": 5,
        "name": "SM_rating",
        "type": "scale",
        "metric": "nps"
      }

    ],
    "surveyDismissed": false,
    "surveyPending": false,
    "receivedAt": "2022-11-17T17:51:21.764Z"
  }
}

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