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Integrate Olark with New Relic
Don't go through the pain of direct integration. RudderStack’s Olark integration makes it easy to send data from Olark to New Relic and all of your other cloud tools.
Easy Olark to New Relic integration with RudderStack
RudderStack’s open source Olark integration allows you to integrate RudderStack with your Olark to track event data and automatically send it to New Relic. With the RudderStack Olark integration, you do not have to worry about having to learn, test, implement or deal with changes in a new API and multiple endpoints every time someone asks for a new integration.
Available via webhook
Add Olark as a source in RudderStack by enabling a webhook source in your RudderStack dashboard, then using our Transformations feature to re-shape the incoming payload. Once configured, RudderStack will send data from your Olark source to any destinations you connect. (Note, you will need to configure outbound webhooks in Olark.)
Popular ways to use New Relic and RudderStack
Query message engagement data
Import analytics-ready message engagement data into your warehouse. Select the data points you need and sync with the click of a button.
Optimize message delivery
See which messages perform best, then optimize delivery for specific segments and individual users.
Improve engagement strategies
Use deep insights from your warehouse analytics to inform new messaging and engagement strategies.
Frequently Asked Questions
About New Relic
New Relic is a popular cloud-based observability platform that allows companies and application owners to track the performance of their software (APM). It allows you to instrument, analyze, troubleshoot, and optimize your entire application stack through a single platform. With New Relic, you can also collect all your application’s telemetry data and apply AI-driven insights to deliver a scalable, reliable, and ready-to-market application.
Implementing New Relic along with all of your other SDKs can take a lot of work (dealing with new relic agent, agent configuration, node.js agent, newrelic.js, environment variables, config files, npm, etc.), all to do performance monitoring.
With RudderStack, you can automatically send data from your JavaSCript apps (including node.js applications) and all you need is a New Relic account and New Relic License Key—no custom instrumentation needed.
RudderStack sends JSON payloads directly, so your team using New Relic can analyze data flowing directly to the New Relic UI. You can monitor application performance and send rich metadata (including application name or app_name, hostname, etc.) with events. RudderStack can also route a copy of the data to your warehouse (i.e., AWS Redshift, Snowflake, etc.) where you can use SQL or Python to perform even deeper analysis (all without painful data exports!).
About Olark
Olark is a live-chat software that connects your business with customers in an effective and timely manner. It helps the marketing, sales, and customer success teams to personalize engagement, improve workflow, accelerate closing, and generate higher revenue. Olark offers various features including message automation, team management, notification management, insight dashboards, real-time reporting, searchable chat transcripts, set templates, and more. connect Olark and you get complete information about your customers in one place, and use it to create personalized messages and campaigns for them. RudderStack supports sending your events to Olark.
