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FAQs

Weren’t you guys on HackerNews?
Yes, we were. Here is the thread:
https://news.ycombinator.com/item?id=21081756
How is Rudder different from Segment.com?
Open-source and being able to run inside your VPC is how we differentiate with Segment.  On feature parity, we have data routing, warehous dumps, replay while personas is coming in Q1.
Is it evil to collect user-data?

Collecting user data is always a tricky subject. On one hand you want to improve the product experience which requires you to collect data on how the users are using the app but on the other hand, you want to respect their privacy.

A good middle ground is to avoid collecting PII or user-identifiable data as much as possible and keeping checks and controls on how has to access that data. From the fact that they are using your app, your users probably expect that you are keeping some data about them and would even prefer to have the personalized experience they can get.

However, what should absolutely be avoided is sharing that data with 3rd party vendors (likes of Google, Facebook and tens of other vendors) unless absolutely required. Your users put their trust in you, not them.  The increasing array of privacy regulations like CCPA, GDPR are increasingly making it illegal to do so.

Under what license is the open-source project released?
The open-source project is released under AGPLv3.
Who are the people associated with this project?
We are a team of engineers with years of background in data. The company has been funded by S28 Capital  (investors behind other popular open-source projects like Mattermost and Gravitational)
Is your open-source code maintained and stable?
Yes, we actively contribute to our open source code as you can see on our GitHub page. The core data processing layer is the same for both the Community and Enterprise edition. The Enterprise edition comes with some more advanced reporting & clustering features but those are built on top of the data plane.
How do we contact you?
You can email me, Soumyadeb, the founder of Rudder, at soumyadeb@rudderstack.com.
What support is available with the Community plan and Enterprise plan?
If you are on the free Community plan, we have a reasonably manned Discord channel where you can ask questions https://discordapp.com/invite/xNEdEGw

If you are on the Enterprise plan, you will have a dedicated account manager (initially a senior member of the management team).