Helpdesk and knowledgebase software

Zendesk Integration

Zendesk offers tools and services that ensure cutting-edge sales and support across various business domains. It allows businesses to tend to their customers in the best way possible. Also. It lets businesses satisfactorily resolve customer queries and concerns.
Zendesk offers features such as live chat, call center software capabilities, and a smart knowledge base so that the executives have a handy solution to any customer query at hand.

What You Can Do with Zendesk

  • Integrated services to track, prioritize, and solve customer support tickets
  • Web, mobile, and email messaging services to reach out to your customers in the best possible way
  • A smart knowledge base for an efficient self-service and easy resolution of common problems
  • Ability to connect to your customers over the phone via a seamless call center solution

In order to set up Zendesk manually, you need to become familiar with Zendesk’s API methods. In addition, you need to choose appropriate client libraries and SDKs to install on the platform of your choice. You will also need to write custom tracking code to track custom events from your application.

To retrieve data from Zendesk and use it in other tools requires you to carry out complex ETL activities and building custom data pipelines, which can prove to be quite a hassle.

RudderStack allows you to skip this tedious process by offering a simple and seamless integration with Zendesk.

Send Your Customer Information to Zendesk in Real Time Using RudderStack

RudderStack allows you to send important customer information in real-time to Zendesk. You can add Zendesk as a destination on the RudderStack dashboard. After this, you can utilize the RudderStack cloud mode to track, collect, and send event data to Zendesk. RudderStack also allows you to verify the authenticity of a customer’s information before creating a user in Zendesk. You can also create organizations and add or remove users from it.

By Adding Zendesk Support for RudderStack, You Can:

  • Map your customer information to the standard Zendesk user attributes
  • Add or remove users from their organization with ease
  • Create or update new organizations in Zendesk
  • Verify your users before sending their information to Zendesk

Zendesk allows you to monitor all your customer support activities as well as incidents through an intuitive, visually-appealing dashboard

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So How Do You Integrate Zendesk with RudderStack?

It’s very easy! Use our step-by-step guide to set up Zendesk as a destination in RudderStack, and get started in no time at all.

FAQs

Is Zendesk a CRM system?
Many organizations use Zendesk to manage their customer communications and support services. Although Zendesk is not a full-fledged CRM, it can be easily integrated with other CRM solutions such as Salesforce quite seamlessly.
What can you do with Zendesk?
With Zendesk, you can easily track, prioritize and resolve your customer queries and give them the best-in-class support. Zendesk offers two major capabilities – Support and Sales. The Zendesk Support suite allows you to leverage their live chat and messaging capabilities, smart self-service and an extensive knowledge base. Their Sales suite offers cutting-edge marketing, analytics and reporting capabilities as well as a strong Sales CRM to convert leads into potential customers.
With Zendesk, you can nurture long-lasting customer relationships with personalized, responsive support across various channels.
Does Zendesk have a free trial?
Zendesk offers a free 14-day trial. You can get started within minutes, and there is no credit card required to sign up. Their free trial includes features such as Sales CRM, projects ,billing, and many other features offered in the Team edition. However, the trial does not include advanced analytics capabilities or their Customer Portal.
How can you leverage the Zendesk FAQ software?
Zendesk’s FAQ solution is a powerful customer service and support solution for any company.
In order to leverage the Zendesk FAQ software efficiently, you will need to know what your customers are asking for. Zendesk’s extensive knowledge base includes the articles that the customers are visiting and commenting on the most. This helps you with everything you need to decide what kind of information you want to include in the FAQs.

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