Gladly Integration | RudderStack

Gladly

Connect Gladly and send data to Gladly with Rudderstack.

CategoryCustomer ServiceType

Destination

Overview

Integrate Gladly as a destination on the RudderStack dashboard to send your event data directly to Gladly. All you'll need is your Gladly token. Once enabled, event conversion data will start flowing to Gladly directly.

By adding Gladly as a destination in the RudderStack dashboard, you can:

Get your event data across multiple sources to Gladly within minutes without manual instrumentation
Record user information and account information into Gladly automatically
Skip the development process and save time for more important engineering projects

Gladly is a customer service platform that leverages AI to deliver personalized agent-assisted customer service and enhance customer relationships. Gladly incorporates the strengths of AI without losing the human interaction to deliver quality customer service. RudderStack supports Gladly as a destination to which you can seamlessly send your customer data.

FAQs

What is Gladly?

Gladly is a customer service platform that leverages AI to deliver personalized agent-assisted customer service and enhance customer relationships.

How do I install the Gladly integration?

1. Setup

In your RudderStack dashboard, go to Directory > Destinations > Cloud Destinations and search for Gladly.
Connect your source and click Continue.

2. Connection

Configure the following settings to set up Gladly as a destination in RudderStack:
Name: Assign a name to uniquely identify the destination.
API Token: Enter your Gladly API token by going to Settings > API Tokens in your Gladly dashboard.
Domain: Enter your Gladly domain.
User Name: Enter your Gladly agent email. You can find it in your Gladly dashboard under Settings > Users > Email.

How much does it cost to integrate Gladly with RudderStack?

RudderStack offers transparent, volume-based event pricing. See RudderStack's pricing for all our packages.

Is Gladly hard to set up?

Difficulty can vary based on the cleanliness of your advertising and campaign data. Many users choose to simplify implementation by sending data to Gladly through secure analytics integration tools like RudderStack.